Returns & Exchanges

At Billabong, we want you to be completely satisfied with your purchase. If you are not happy with your items, you can return them within 30 days of the shipping date for a full refund or exchange.

1

Start Your Return

Visit our online returns portal and enter your order number and zip code to initiate the process and select the items you wish to send back.

2

Print Your Label

Once your request is submitted, download and print the prepaid shipping label provided and secure it to the outside of your original packaging.

3

Drop Off Package

Take your package to any authorized carrier location or drop-off point, ensuring all original tags are attached and items are in unworn condition.

4

Receive Your Refund

After we receive and inspect your return at our warehouse, your refund will be processed back to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing